01
Rinse, do not scrub
Fresh water and a soft cloth. Abrasive pads and chlorinated cleaners are what dull a brushed finish — not the weather. If you would not use it on a car, do not use it here.
Outdoor kitchen delivery and warranty: the awkward parts, said plainly
Delivery and warranty, stated plainly: freight is not included, you need a forklift on site. And if a pallet arrives broken, we send parts before anybody argues about who pays. Putting this on the website costs us a few enquiries and saves a lot of arguments.
Freight
Per order, per destination
Always a separate line on the quote. Never buried in the cabinet price.
Unloading
Forklift required
Pallets come off at the kerb. Someone on site needs to lift them.
Breakage
Parts first, claim later
Replacements ship before the insurance conversation opens.
From order to kerb
Five stages, and who does what
We use third-party freight forwarders rather than our own fleet, so the middle stages are theirs. What we control is the packing, the documentation and being reachable when something goes wrong.
- Order confirmed, 50% deposit
Production slot reserved. You receive the confirmed layout, the grill cut-out drawing we are building to, and the finish and colour references for sign-off.
- Trial assembly in the factory
Before packing, the run is assembled and checked — module alignment, door gaps, the grill opening, and every joint. This is how we rule out problems at our end rather than discovering them on your deck.
- Packing and documentation
Each module is corner-protected and strapped; counters are crated separately. The packing list, the install manual and the commercial invoice travel with the shipment. The remaining 50% falls due before the pallet is released to the forwarder.
- Freight booked, cost confirmed
The forwarder quotes the route, we forward the figure with the tracking reference. You approve the freight line before it is booked — it is never added after the fact.
- Delivery to the kerb, forklift on site
The driver will not unload a pallet by hand. Have the forklift or crane arranged for the delivery window, and inspect the pallets before signing.
Before packing
Full trial
Every order assembled and checked in the factory
Where most damage is prevented
We rule out our own mistakes first
Transport damage is visible and insurable. A door that does not close because a hinge was fitted 2 mm out is neither — which is why every order is trial-assembled before it is packed.
- AlignmentModules are bolted together on the factory floor. If the run does not sit flat there, it will not sit flat on your deck.
- OpeningsThe grill and sink openings are checked against the dimensions you approved, not against a nominal size.
- DoorsGaps checked with the cabinets in a run. A door that is right on its own can still bind next to its neighbour.
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What we cannot control is the sea. Nine out of ten problems arrive between the factory gate and your kerb — a fork through a carton, a pallet dropped, condensation in a container over five weeks. That is what insurance and the re-ship policy are for.
If something arrives broken
We re-ship first. We claim later.
The usual sequence is: you report damage, the supplier argues about liability with the forwarder, and your half-built kitchen sits on the deck for six weeks. We do it in the other order.
You should not be waiting on an insurance decision to finish your kitchen.
- Photograph before you sign anything
Pallet exterior and any visible damage, at the kerb. Mark it on the delivery note. This is the one thing that makes the insurance process fast, and it takes two minutes.
- Report it to us with the photos
One email with the packing list number and photographs is enough. You do not need to prove how it happened.
- We confirm and re-ship the part
Replacement panel, door or module goes into the next available production slot and ships. Our design team confirms what failed first, so the replacement is right.
- We pursue the carrier and the insurer
That is our problem, not yours. You get a usable kitchen; we get the claim.
Warranty
Stated by component, not as a slogan
A single "10 year warranty" figure hides the fact that the parts wear at different rates. Here is what is actually covered, and for how long.
| Component | Period | What is covered | What is not |
|---|---|---|---|
| Cabinet structure | 10 years | Body panels, frame, joints — failure of the structure itself | Impact damage, standing water, modification on site |
| Doors | 1 year | Delamination, hinge fixing failure, edge separation | Scratches, dents, natural wear, acid or alkali corrosion |
| Countertop | 1 year | Manufacturing defects in the supplied counter | Heat marks, chips from impact, staining, natural wear |
| Hardware | Supplier standard | As specified by the hinge and runner manufacturer | Anything beyond the component maker's own terms |
!
Project and commercial installations do not use the residential schedule. In a public or commercial setting, usage is not controllable, so the warranty covers delivery and factory acceptance rather than a time-based period. Transit is covered by the forwarder's insurance. If you are quoting a hospitality or multi-unit project, ask for the project terms in writing before you price the job.
Maintenance
Three things, and that is genuinely it
Stainless outdoors does not need a regime. It needs three habits, and one of them is about salt.
02
Rinse the salt off, if you are near the coast
Within about 5 km of the sea, salt deposits sit on the surface and hold moisture against it. A quarterly rinse is the single most effective thing you can do, and it takes five minutes.
03
Clear the vent slots
The grill and gas fascias have slots. Leaves, cobwebs and grease build up over a season. Clear them before summer so the firebox keeps its airflow — that is a safety point, not a cosmetic one.
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Two things we will tell you not to do. Do not pressure-wash a cabinet — water gets behind the seals at 100 bar. And do not leave a gas cylinder connected over winter without checking the hose; the hose ages, not the cabinet.
FAQ
Delivery and warranty questions
Which countries do you ship to?
Most destinations with a commercial freight route — Australia, New Zealand, the UK, the EU, North America, the Gulf and Southeast Asia are all routine. If you are somewhere unusual, ask: the answer is usually yes but the route may add transit time.
Can you deliver to a residential address?
Yes, but a residential street usually has no forklift, so the pallet gets left at the kerb or on the drive. If you cannot arrange lifting equipment, tell us before booking and we will look at whether the order can be broken into manageable cartons — which costs more in packing but less than hiring a crane.
Who pays duty and import tax?
You do. Quotations are ex-works plus freight; duties, GST/VAT and customs clearance are payable in the destination country. We supply the commercial invoice and the packing list, and your broker handles the rest.
What if a part is on backorder when I need a replacement?
Standard modules and cabinet bodies are stocked, so a replacement body can usually move quickly. Doors, end panels and counters are made to order and take the custom lead time — and we will tell you which of those applies rather than quote an optimistic date.
Does the warranty transfer if I sell the house?
Yes, for the remaining period on the residential schedule. Keep the order number — that is what we trace against, not the name on the invoice.
Do I need to keep the packaging?
Only until you have inspected everything and the install is complete. After that it is just cardboard. Inspect at the kerb, photograph, then dispose of it — do not store a season's worth of pallets hoping it helps a claim later.
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Related pages
Page last updated · Reviewed by the BOGEQI technical team, Foshan Bogeqi Cabinetry Co., Ltd.
Reference
What actually goes on the pallet
Sizes matter here for two reasons: the pallet has to fit through your access, and freight is quoted on volume.